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BMW 635D - 08 plate

BMW forum 6 series car: E24, E63, E64, F12, F13

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BMW 635D - 08 plate

Postby Manicred » Thu, 06 Mar 2014 12:54:04 UTC

Hi BMW Land,

I'm Si, took the plunge into buying my first BMW in June last year after deciding its about time i got me a 6-series. Sadly this has not been a pleasant experience with reliability so far. However the car is a DREAM to drive and run

Whether i'm unlucky or not i got it from a dealer with 83k Miles on it and it came with 1 years extended warranty and i have it on the BMW Select finance thing which has 3 years to run.

I'm by no means a mechanic at all and BMW have not once given paper on the following repairs list below. So I'm here seeking help and guidance and i don't know where to turn. I have had 3 issues with and 2 i believe is the same fault.

1:- Broke down after a month and needed all injectors replacing. Done under warranty no problem
2:- Lost all power to first turbo.. 5 second lag, was told by the dealer it was just a pressure valve and has been replaced under warranty
3:- A month later number 2 problem came back, 3 second lag, was told by the dealer the intercooler has been replaced and tubing/pipes to the turbo.

The 3rd problem goes deeper, apparently the senior engineer who worked on my car claims that all tubes and pipes in the BMW need replacing as they have all perish'd due to the age and mileage of the car and want me to pay £520 as it would not be covered under extended warranty. I rejected the offer and i'm thinking of seeing a specialist. Which i have booked in already

Does anyone know if i goto a specialist will this cause me issues due to the BMW Select option? and REALLY! would tubing and pipes really perish for a car just hitting 6 years old?

Any help would be great! thank you!
Si
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Re: BMW 635D - 08 plate

Postby BoyBlue » Sun, 09 Mar 2014 16:32:52 UTC

Hi Si, everyone seems to be ignoring you or unwilling to put their neck out to give an opinion. My segestion is to see what the indipendant garage has to say, if they are a BMW specialist they will have come across this problem before.
Failing that go back to the salesman who sold the car and twist his arm to make good the warranty.
In or Out, what do you say? .....time to start thinking about our future.
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Re: BMW 635D - 08 plate

Postby Steve640dgc » Sun, 09 Mar 2014 16:40:44 UTC

Best advice prior to going down the independent route would be to talk to the dealer principal.

Explain your position, given the fact that you have a 12 month warranty, you would expect the car to be in a fit and road worthy manor. Given what the engineer has said to you, it's not.

You should fully expect your car to perform to spec, if not then this should be carried out under warranty, otherwise, just what is the point of having it. If you get no joy from the dealer principal, go direct to BMW customer services and state your case there, maybe a little pressure will assist

Best of luck.
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Re: BMW 635D - 08 plate

Postby spuffington » Sun, 09 Mar 2014 17:28:31 UTC

Sorry to hear of your woes.

It is quite likely that the vacuum pipes are perished, even at that age. They're not the most resilient of things - they can harden and crack or they can get chafed as, if you look under the plastic trim they're located, they're pretty well tied down and can either chafe against the plastic or the ties which hold them to the block. It's not uncommon and it's generally pretty good practice to replace them if there is any concern over boost.

I had a 535d for nearly two years and just before I traded it in (only did it for a 550i, loved the car otherwise), it had two boost pressure controllers. BMW replaced these under the BMW Extended Warranty and also did the pipework at the same time. At no cost to me (fully comprehensive, no excess policy). My car was on c. 65k when this happened.

It's not clear whether you have BMW Approved Used Car warranty or whether it's a 3rd party? I'm assuming that given you have BMW Finance, it's an AUC car?

You shouldn't really have to cough up for the pipes IMO but at 85k I would suggest wear & tear is valid. Have a good chat with the service department and tell them you're aware of the fact it's a bit of a weak point given the pipes can be chafed by their tie-downs and plastic trim and see if they're willing to do the work or drop the contribution a bit. Don't go in all fiery though as that won't help. Not saying you would but its amazing how many people kick up a massive fuss and then wonder why they don't get anywhere.

Best of luck with it - would imagine that once the pipes are done, together with the other work you've had done, it'll be back on song and you'll have lots of smiles with it. :)
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Re: BMW 635D - 08 plate

Postby Manicred » Sun, 09 Mar 2014 22:26:59 UTC

Thank you for the kind replies.

It is booked in too see the specialist on the 14th and i shall update you all shortly.

Yes i have the BMW extended warranty which came with the car, so far all repairs have been done to the cost of BMW including the brand new Grand Mini i had as a courtesy car for the first repair ;)

I have since checked the log book and i'm actually the cars 5th Owner.. So im tempted to ring the previous to find out why.

I have actually thought about the "fit for purpose" rule, Does that still apply even when the car has ran out of its warranty? Im quite shocked how unlucky i have been with this car :(

Si
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Re: BMW 635D - 08 plate

Postby BoyBlue » Mon, 10 Mar 2014 18:24:23 UTC

I thought you said it had a BMW used car warranty. If so the car has a full warranty similar to a new car, if the dealer is telling you different I would have a word with BMW customer services.
As far as I can see unless there were restrictions on your warranty, the dealer should fix the problem but as a word of caution, only allow them to work on the car.
Once you allow another garage to do any form of repair, you will find the BMW dealer backing away from the deal.
Good luck, be firm but polite.
In or Out, what do you say? .....time to start thinking about our future.
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Re: BMW 635D - 08 plate

Postby Manicred » Tue, 22 Apr 2014 15:46:02 UTC

Hi all

Update for you, the pipes were not covered under warranty and the dealer wanted over £500 for it. I took it to a specilist who confirmed they needed doing and charged me £90 and another £50 for software updates. The car is back to a perfect running machine :)

Thank you all for your help
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